Lake Nona – FAQs

Can I opt into / out of UF Alerts for a specific location?
Yes, you can!
UF students, faculty and staff:
To edit your UF Alert location settings, take the following steps:
  1. Go to the My UFL web site at http://my.ufl.edu Click on then “Access myUFL” button and sign in with your Gator Link username and password Select the “Main Menu”
  2. Under the "My Account" menu, click "Update Emergency Contact"
  3. Scroll down to the bottom of the page and select the correct UF Alert Preference.
NOTE: Everyone will still receive System Wide UF Alerts.
UF Health Shands staff:
To edit your UF Alert location settings, take the following steps: NOTE: Everyone will still receive System Wide UF Alerts.
Does UF Alert use outdoor notification speakers?
Currently the UF Lake Nona Research and Academic Center (RAC) does not have outdoor speakers. However, there is a plan to expand this capability in the future.
Why does UF Alert send an “All Clear” when the situation appears unresolved?
  • One of the primary purposes of the UF Alert system is sending out emergency notifications whenever there is an immediate threat to the lives and/or safety of students, faculty, and staff in or around the University of Florida Lake Nona Research and Academic Center (RAC). Criminal incidents may necessitate the issuance of a UF Alert when assailants are actively fleeing the incident area, creating an immediate threat to the students, faculty, and staff. However, some assailants are not immediately apprehended after the UF Alert has been issued but the immediate danger of RAC is no longer deemed a threat and has been cleared by police. In accordance with the Clery Act, the University of Florida ( as well as all higher education institutions) “must provide adequate follow-up information to the community as needed”.
  • To ensure compliance, the “adequate follow-up” of a crime (that necessitated the issuance of a UF Alert) may be that the initial incident area is “all clear”, yet the assailants are not apprehended. The only actions to take would then be to call the police with any information related to the incident. Numerous days, weeks, or months may pass before the assailants are arrested. Due the passage of time, sending out a UF Alert with an outcome update (via text or email) could create confusion and is not deemed necessary for public information nor Clery Act compliance.
Why did I receive an alert on my cell phone that is not a UF Alert or another subscribed service?
The alert you received on your cell phone might be a Wireless Emergency Alert. The Federal Communications Commission (FCC), along with the Federal Emergency Management Agency (FEMA) and the wireless industry, have began sending emergency alerts though CMAS (also known as Wireless Emergency Alerts (WEA) or Personal Localized Alerting Network (PLAN)). It is a new public safety system that allows customers who own an enabled mobile device to receive geographically-targeted, text-like messages alerting them of imminent threats to safety in their area. Find phone carrier specific information and other general information at  the CTIA-The Wireless Association. Find specific weather alert broadcast information at NOAA's Weather-Ready Nation.
I am a student or employee and am not getting UF Alert texts, how do I enroll / update / confirm my number?
Updates can be made at MyUFL > My Account > Update Emergency Contact. After you sign up online, the Blackboard Connect service will automatically send a test message to your mobile phone to confirm your request. This will occur between 1pm – 9pm. The confirmation message will read the following: UF ALERT: This phone number has already been opted-in. More info text reply “HELP” or “STOP UFAlert” to opt-out. To confirm your subscription; text “SUBSCRIBE UFAlert” to short code 23177. You will receive the following message: UF ALERT: This phone number has already been opted in. More info text reply “HELP” or “STOP UFAlert” to opt out.
I am a student or employee, how do I stop UF Alert emails?
Receiving the email component of an emergency notification is a service of having a UF email account and there is no way to opt out of this. However, you can opt out of receiving alerts for a location. To edit your UF Alert location settings, take the following steps:
  1. Go to the My UFL web site at http://my.ufl.edu Click on then “Access myUFL” button and sign in with your Gator Link username and password Select the “Main Menu”
  2. Under the "My Account" menu, click "Update Emergency Contact"
  3. Scroll down to the bottom of the page and select the correct UF Alert Preference.
NOTE: You will still receive System Wide UF Alerts.
I am no longer a student or employee, how do I stop receiving UF Alert emails?
You may be receiving emails to your non-UF email account due to the forwarding component associated with an “ufl.edu” e-mail service. To ensure this does not happen again, please go to the “MyUFL” web site and login - https://my.ufl.edu/ps/signon.html. Once logged in, go to the “Main Menu”, then onto the “My Account” and finally to the “Set GatorLink Email Forwarding”. You should be able to turn off any forwarding at that point. If you continue to have concerns or cannot remember your password, contact the University of Florida IT Help Desk at: http://helpdesk.ufl.edu or call them at 352-392-HELP (4357).
How do I update my UF Alert contact information?
UF students, faculty and staff are responsible for maintaining their correct contact information in the emergency contact section of MyUFL (MyUFL > My Account > Update Emergency Contact). Additionally, please review your specific carrier plan to ensure no restrictions or limitations apply that would limit your ability to receive this type of information. Standard messaging rates will apply.
Why do you send these alerts?
Under the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act,  the University of Florida is required to notify the University community upon confirmation of a significant emergency or dangerous situation involving an immediate threat to the health or safety of students or employees occurring on the UF Lake Nona Research and Academic Center (RAC).
I am a parent / guardian / concerned citizen how do I sign up for UF Alerts?
If you do not have a direct affiliation to the University of Florida's Identity Access Management System, you can follow UF Alert Lake Nona on Facebook or Twitter. Additionally, UF Alert messages are posted on the UF Alert Lake Nona page.
How am I sure it’s a real UF Alert text phone number sending me emergency notifications?
UF Alert text messages will appear from either 23177, 82932 or 63079. Please add the numbers to your cell phone contact list as the name them "UF Alert." This will assist in identifying authorized UF Alert messages on your phone.
Where can I learn more about the outcomes to UF Alerts I have received?
Learn more about UF Lake Nona Research and Academic Center (RAC) crimes and their current disposition by calling the University of Central Florida Police non emergency number at (407) 823-5555.
I still have questions. Who can I contact?
Contact UF's Department of Emergency Management at emergencymanagement@ufl.edu
Which police department responds to the UF RAC at Lake Nona?
The University of Florida Police Department has a Memorandum of Understanding with the University of Central Florida to respond to emergencies at the Lake Nona Research and Academic Center (RAC). Please note that:
  • If 9-1-1 is dialed from a UF RAC office phone, the University of Central Florida Police Department will responds.
  • If 9-1-1 is dialed from a cell phone you need to inform the operator, "I am at the UF RAC at Lake Nona which is patrolled by the UCF Police Department." If not, it is possible Orlando Police will respond.
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